Privacy notice
We (referred to in this Privacy Policy as “we”, “us” or “our”) are committed to protecting your Personal Data and your privacy.
This Privacy Policy explains how we collect and store the information you provide through the website https://keenvestix.net (Keen Vestix).
We uphold the following principles:
We want you to have the information you need to make informed decisions about how your Personal Data is used and processed. We use a range of measures and procedures to provide clear, relevant information. Where we consider that further detail is needed, we will provide it at the appropriate time. We are also happy to answer any questions about our data practices, account controls or any service limitations that may apply.
1. The scope?
This policy explains what types of Personal Data Keen Vestix collects about individuals, and how we process, share, store and protect that data.
This policy applies to information relating to an identified or identifiable living individual. An identifiable individual is someone who can be recognised either directly or by combining other information we hold or can access.
In this policy, "processing" means any operation involving the collection or use of Personal Data, including organising, managing, structuring and storing it.
Our services are intended for a general audience and are not aimed at anyone under 18. We do not knowingly ask for or collect information from under-18s, and we do not knowingly permit them to use our services. If we become aware that we have collected information about a child, we will delete it as soon as reasonably practicable.
2. Personal data we hold about you
When you use our service or service channels, or visit our website, we collect Personal Data. We may ask you to provide this information directly, or we may collect it by analysing how you use our Services or service channels. We may also receive your information from third-party partners.
3. You do not have to provide the company with any personal information, and there will be no consequences if you choose not to.
You are under no obligation to provide us with personal data. However, in some cases, choosing not to provide certain personal data may mean we are unable to deliver our services or that users cannot access the website.
4. What personal data may we collect? When you visit our website, we may collect the following personal data:
This may include records of your online activity and traffic data (including your IP address, the date and time of access), your language settings, software crash reports, browser type and details of the device used to access the service. The information we collect is not regarded as personal data and cannot be used to identify you.
Personal data we receive from you: any personal data you choose to provide to us when you connect, via us, to a third-party online trading platform.
Personal information you provide directly to third-party platforms to enable trading: this may include your full name, address, telephone number and email address.
5. How and Why We Process Your Personal Data
The Company processes your Personal Data for the purposes set out in this section, in line with transparent data-handling and security practices.
The Company will only use Personal Data relating to you where there is a clear and appropriate basis for doing so. The following explains the circumstances in which the Company may process your Personal Data:
- You have given us consent to process your Personal Data for one or more specified purposes. This includes situations where you submit personal information through the Website so that we can transfer it to a third-party trading platform.
- The Company, or a third party, may process data where this is necessary for legitimate interests, such as improving Our Services or defending legal claims.
- Processing is carried out in line with clear service standards.
Please email us if you would like further information about how we process information and the safeguards we use to protect it.
The summary below explains why we may use the information you provide, including for account, service and security purposes relating to Personal Data.
Scope, Transparency
1. If you ask us to do so, we may collect Personal Data from you and share it with third-party providers so that you can access digital trading services. We will only take these steps where you have asked us to arrange them.
You have given your consent for your Personal Data to be processed for one or more specified purposes.
2. We may need to process Personal Data in order to respond to your requests, questions or concerns about the Services.
Processing is required for the Company’s legitimate interests or those of a third party.
3. Personal Data is processed only when required for account administration, platform security and clearly defined service purposes.
Processing is necessary to provide secure and reliable account services.
4. Improving Our Services. We may use Personal Data to improve Our Services, including crash and fault reports collected in connection with the Services.
Processing is necessary for the Company’s, or a third party’s, legitimate interests.
5. To protect against fraud and misuse of our services
Processing is necessary for the purposes of the legitimate interests pursued by the Company or a third party.
6. To carry out and oversee activities that support the running of Our Services, including back-office functions, business development, strategic decision-making, internal reviews and related activities.
The processing is required for the legitimate interests of the Company or a third party.
7. We carry out analysis, including statistical analysis, and use a range of analytical techniques to inform decisions on various matters.
The processing is necessary for the Company’s legitimate interests, or those of a third party.
8.
To protect our assets, rights and interests, and those of third parties, we have procedures in place for bringing, pursuing and defending legal claims.
We may process Personal Data where this is necessary to safeguard our rights, interests and assets, or those of third parties, in line with applicable agreements, conditions, terms and policies.
Processing is necessary for the legitimate interests of the Company or a third party.
6. Sharing Personal Data with Third Parties
The Company may share Personal Data with third-party service providers that support our operations, including hosting and storage providers, IP address data services and user experience analytics providers.
You may also ask us to provide certain Personal Data relating to you to third-party trading platforms. In such cases, we will share with those platforms the Personal Data you have provided to us. Their handling of your Personal Data will be governed by their own privacy policies. Your Personal Data may be shared with more than one trading platform.
The Company may share Personal Data with affiliated entities or business partners. This may give the Company access to resources that help develop and improve the products and services made available to customers.
Where required to protect the rights or assets of third parties, the Company may apply appropriate account controls, security measures and clear data-handling procedures.
We may also share Personal Data relating to you with prospective investors, purchasers or lenders of the Company or another company within the group where a relevant transaction is under consideration. This may include the transfer or sale of assets belonging to the Company or another group company, or form part of any merger, restructuring, consolidation or insolvency involving the Company or another business within the group.
7. Cookies and third-party services
We may use third-party services, including providers that deliver advertising on our website or supply analytics services. These providers may also use cookies or similar technologies.
Cookies are small text files placed on your device when you visit or access the website. They collect information about your preferences and browsing behaviour to improve your experience, remember your choices and help tailor products and services that may be of interest to you. Cookies are also used for statistical and analytical purposes.
Some of the cookies we use are session cookies. These are downloaded to your device temporarily and remain there only for a short time, until you close your browser. Other cookies are persistent cookies. These stay on your device for a period after you close your browser, helping the website recognise you as a returning user and making it easier for you to visit and use the website again.
Cookie Categories:
We may use them for the purposes for which they were intended:
1. Cookies are required for the website to function
These cookies are essential for accessing the features you request and for navigating our website. They enable us to provide the information, products and services you ask us for.
They are also needed so your device can download and stream data, allowing you to move around the website, use its features and return to pages you have visited before.
Cookies may collect personal data, such as your username and the date of your most recent login, to verify that you are signed in to the site. Session cookies are deleted when you close your web browser.
2. Functional Cookies
Cookies help us recognise you when you return to our site and remember your settings and preferences.
Cookies may collect personal data, such as your username and the date of your last login, to verify that you are signed in to the site. Session cookies are removed when you close your web browser.
3. Performance cookies
We use cookies to gather statistical data on the site’s performance and to help us improve it. They also help us understand how our website is used.
Cookies may store anonymous information that cannot be linked to an identified or identifiable individual. Some are removed when you close your browser, while others may remain on your device indefinitely.
Cookies have been blocked or deleted
To block or delete cookies, you’ll need to update your browser settings. The links below explain how to do this in some of the most commonly used browsers.
- Firefox
- Microsoft Edge
- Google Chrome
- Safari
Please note, however, that if this occurs, some or all of the Website’s functions and features may not operate as intended.
ONLINE TRACKING NOTICE
This service does not currently recognise Do Not Track signals.
8. How we retain your personal data
The Company will keep your Personal Data for as long as required to meet the purposes for which it is processed, as set out in this Policy, or for longer where necessary to maintain account controls, security measures and service standards.
We will share your information with third-party trading platforms for 12 months. With your consent, we will continue to share your data for a further 12 months.
We review the Personal Data we hold on a regular basis to confirm that it remains necessary.
9. Transfers of personal data to countries outside the UK or to international organisations
Your personal information may be transferred internationally. This means your personal data may be sent to a country, international organisation or jurisdiction outside the place where you live. The Company applies appropriate measures to protect the Personal Data you provide and to help ensure that individuals can exercise their rights and access effective legal remedies.
These protections and safeguards apply where required under applicable data protection law.
- Transfers to a third country or international organisation are carried out with appropriate safeguards for Personal Data, underpinned by transparent security practices, clear data-handling standards and suitable controls to protect information throughout the transfer process.
- The transfer is carried out under a clear agreement between the relevant public bodies or authorities, setting out transparent terms, defined controls and service standards.
- The transfer was carried out under recognised data protection clauses and security practices intended to ensure personal information is handled responsibly. We use transparent data transfer procedures, documented controls and service standards to help protect information when it is processed internationally.
You can request details of the safeguards the Company uses to protect your Personal Data when it is transferred to third countries or international organisations by emailing info@keenvestix.net
10. Personal Data Security
We apply appropriate organisational and technical safeguards to protect Personal Data. These safeguards are intended to reduce the risk of accidental or unlawful destruction, loss, alteration, disclosure or unauthorised access.
However, we cannot guarantee or warrant that your Personal Data will be secure or error-free at all times. We are not responsible for any non-material, incidental or consequential losses arising from the use or disclosure of Personal Data, including disclosures caused by transmission errors, unauthorised access by third parties or events beyond our reasonable control.
In certain circumstances outside our control, we may be required to share Personal Data relating to you with third parties, including service providers or public authorities. Where this happens, we cannot control the security measures those third parties apply to your Personal Data.
No transmission of Personal Data over the internet can be guaranteed to be completely secure. The Company cannot guarantee the security of any Personal Data you transmit to Us online.
11. Links to third-party websites
Our website may include links to third-party websites and applications. These websites and apps are operated independently and are not under the Company’s control. We are not responsible for the way they collect or process Personal Data, and this Policy does not apply to any activity conducted through them.
Before accessing or using any third-party website or app, we recommend that you read its privacy policy and review its practices. You should consider these carefully before providing any Personal Data.
12. Updates to this policy
When you visit third-party websites or apps, we recommend reading their privacy policies before deciding whether to access or use their services. You should also consider carefully before sharing any Personal Data with them.
13. Your rights in relation to your personal information
You have the right to ask Us to confirm whether Personal Data about you is being collected, to correct inaccurate information and to delete Personal Data that We no longer need. You may also ask Us to restrict certain types of processing involving your personal information.
If applicable data protection law grants you additional rights, please refer to this page:
These rights apply to information you provide to Us and to other Personal Data relating to you. To exercise your rights, please email Us at the address set out below.
Access rights
You may ask the Company to confirm whether your Personal Data is being processed. Where it is, you may request access to that Personal Data.
The Company will provide an electronic copy of the Personal Data currently being processed and may charge a reasonable fee for any additional copies. If you ask for the information electronically, it will be provided in that format.
Your right of access must not adversely affect the rights and freedoms of others. If fulfilling a request could prejudice another person’s rights or freedoms, the Company may refuse the request or limit the information it provides.
Right to rectification
You may ask the Company to correct inaccurate Personal Data. You may also ask Us to complete any incomplete Personal Data concerning you, taking into account the purposes for which it is processed.
Right to erasure
You may request erasure where: (a) Personal Data is no longer needed for the purpose for which it was collected or processed; (b) You withdraw consent and there is no other lawful basis for processing; (c) You object, on grounds relating to your particular circumstances, to the processing of Personal Data based on legitimate interests pursued by Us or by a third party; (e) Personal Data has been processed unlawfully; or (f) Personal Data must be deleted to comply with an applicable legal obligation.
This right does not apply where processing is necessary: (a) to comply with a legal obligation that requires processing under applicable law; or (b) to establish, exercise or defend legal claims.
Restrictions on processing
If you have concerns about the accuracy of your Personal Data, you may ask the Company to restrict processing while the information is being checked.
Where you request a restriction on processing, Personal Data will generally only be stored, unless you give consent or the processing is needed to establish, exercise or defend legal claims, protect another person’s rights, or deal with an important public-interest matter under applicable law.
Right to data portability
Where processing is automated and is based on your consent or on a contract with you, you may request the Personal Data you have provided to the Company in a structured, commonly used and machine-readable format.
You may also ask for your Personal Data to be transferred directly from the Company to another controller where technically feasible. Exercising your right to data portability does not affect your right to erasure. Data portability must not adversely affect the rights or freedoms of any other person.
Right to object
You may object at any time, on grounds relating to your particular circumstances, to the use of Personal Data concerning you where processing is based on legitimate interests pursued by the Company or by a third party. This includes profiling based on those interests. We may continue processing where there are compelling legitimate grounds that override your rights, freedoms and interests, or where processing is required to establish, exercise or defend legal claims.
For direct marketing, You may object at any time to the processing of Personal Data concerning you, including any related profiling.
Right to withdraw consent
You may withdraw your consent to Us processing Personal Data about you at any time. This will not affect the lawfulness of any processing carried out on the basis of your consent before it was withdrawn.
You may raise a complaint directly with Us using the contact details provided below.
We aim to deal with privacy concerns clearly and fairly, explain how your Personal Data has been used and provide an appropriate response to any issues raised about its processing.
In certain circumstances, applicable data protection laws may limit the rights relating to your Personal Data described in this section 13.
We will provide the information requested under your rights in section 13 of this agreement within one month of receiving your request. This period may be extended by up to a further two months where necessary, depending on the complexity and number of requests. Within one month of receiving your request, We will tell you about any extension and explain the reasons for it.
Unless otherwise stated in section 13, information requested under your rights in section 13 will be provided free of charge. If a request is manifestly unfounded or excessive, particularly where requests are repeated, We may charge a reasonable fee to cover the administrative cost of providing the information or taking the requested action. We may also decline to act on the request.
If the Company has reasonable doubts about the identity of the person making a request, it may ask for additional information needed to confirm that person’s identity.